- Guarantee, Shipping and Returns
Guarantee, Shipping and Returns
Ecco Bella ships all orders US Postal Service unless a customer requests UPS delivery. Please choose US Postal Service when shipping to PO Boxes. Orders normally ship within 1 business day but thru this pandemic our staff and warehouse are short staffed we are doing our best to get orders processed as soon as we can. We will notify you by email when your order ships.
In the United States on orders over $75. Applies to the lower 48 states and after coupons or discounts.
RETURNS & EXCHANGES
Ecco Bella will refund or exchange any items that are not satisfactory within 30 days of purchase. If products are damaged in transit please photograph in original packaging and submit to firstname.lastname@example.org. If item is not satisfactory because of function or appearance, Ecco Bella may request for the item to be returned or photographed and submitted to email@example.com. Ecco Bella needs proof to file a claim of damaged products or to alert manufacturing or quality control.
If the item was not purchased directly from Ecco Bella, please contact the company you originally purchased product from directly. With respect to sales on Amazon.com, we will provide our 100% guarantee and manufacturer's warranty only for products purchased directly from either Ecco Bella, or from Amazon itself, because these are the only resellers we have confirmed as providing genuine, new and authentic products.
WE SHIP WORLDWIDE!
Use our "estimate shipping" button from your shopping cart to estimate your costs.
Ecco Bella ships international orders Priority Mail. There may be an additional customs fee which is in accordance with your country. These will be charged to you by your customs officials.
Ecco Bella guarantees you'll love our product.
We urge you to feel comfortable trying and using full size products.
We guarantee your purchase with a 100% money-back policy within 30 days of purchase.
OUR COLOR GUARANTEE!
If you are dissatisfied with a color that we choose for you or that you choose, we will refund or exchange the product.